$10 Flat Rate Shipping Across North America 🇺🇸 🇨🇦
$10 Flat Rate Shipping Across North America 🇺🇸 🇨🇦
We want every PUR order to arrive safely, but in case something goes wrong during shipping, our Shipping Protection gives you extra peace of mind. This optional add-on safeguards your order against loss, damage, or theft while in transit.
If Shipping Protection is removed at checkout, PUR is not responsible for any missing, stolen, or damaged deliveries. With an increase in package-related issues, we highly recommend keeping it enabled.
Shipping Protection gives you the option to receive a replacement shipment or a refund, depending on product availability and the nature of the issue.
The cost of protection is calculated based on your order’s total value.
Replacements are issued if the product is still in stock.
Refunds are based on the price paid after discounts and do not include the shipping protection fee.
We review all claims to ensure they meet the coverage guidelines.
When a reorder is approved:
A new order will be created, and you’ll receive an updated confirmation email.
Once shipped, a tracking number will be sent so you can follow its journey.
If a replacement isn’t possible, a refund is issued to your original payment method.
Processing typically takes 5–7 business days.
The Shipping Protection fee is non-refundable.
Each shipment is covered up to $2,500 CAD.
Shipping Protection is valid worldwide except for these countries:
Afghanistan, Iran, Iraq, Somalia, Sudan, Haiti, Nigeria, Pakistan, Armenia, Azerbaijan, Belarus, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Turkmenistan, Ukraine, Russia, and Uzbekistan.
Coverage begins once your order leaves our warehouse and ends when the shipment is marked as delivered or received.
If your order has not shipped, we can remove the charge and refund the protection.
Once in transit, it cannot be refunded.
To qualify for coverage, claims must be submitted within the timeframes below:
Lost packages: File after 7 days (domestic) or 20 days (international) and no later than 30 days from the estimated delivery date.
Stolen items (marked “delivered” but not received): File between 7–30 days from the marked delivery date.
Damaged goods: Submit a claim within 60 days of your purchase.
If your order stops updating and never arrives, it’s likely lost. File a claim once 7 days have passed (20 days for international) but within 30 days of the last update.
If the carrier shows it as delivered but you didn’t receive it, please wait 7 days before filing a claim — packages sometimes show up late.
For orders over $100 CAD, we may ask for a police report or surveillance evidence.
If your copper bottle arrives broken, crushed, or unusable, we’ve got you covered.
Take clear photos of the item and packaging and submit them with your claim. Cosmetic damage (like small scratches) and packaging defects are not included.
If the address entered at checkout is incorrect or undeliverable, coverage does not apply.
Packages marked “return to sender” due to address issues or refused delivery are not protected unless the item is lost during the return trip.
Orders held up at customs are outside our control and not covered by Shipping Protection.
If your order still says “unshipped,” please contact us instead — shipping protection only applies once the package is in transit.
Product dissatisfaction or buyer’s remorse
Missed claim deadlines
No customer response after 5 business days
Delays on expedited shipping (email us for help instead)
If your protected order had an issue, click here to file a claim. We’ll get back to you as quickly as possible.
For further assistance, email us at support@purcopper.com.